At Starseed Travels, we prioritize customer satisfaction and aim to make every journey with our products a pleasure. If you are not completely satisfied, our Refund and Return Policy is here to assist.
1. Eligibility for Returns
- You may return items within 30 days of receiving your order for a refund or exchange.
- Items must be unused, in original condition, and in the original packaging.
- A receipt or proof of purchase is required for processing the return.
2. Non-Returnable Items
- Items that have been used, altered, or damaged after delivery.
- Gift cards or downloadable products.
- Items marked as clearance or final sale.
3. Return Process
- To initiate a return, please email [email protected] with your order number and the reason for your return.
- Once approved, we will provide return instructions, including the return shipping address.
4. Refunds
- Upon receiving and inspecting the returned item, you will be notified via email if your refund is approved.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
5. Exchanges
- If your product is defective or damaged, we will gladly exchange it for the same item. Please contact [email protected] with photos and details of the issue.
6. Return Shipping Costs
- Customers are responsible for return shipping costs, except in cases of defective or incorrect items. Return shipping fees are non-refundable.
7. Late or Missing Refunds
- If you haven’t received a refund after 10 business days, please first check with your bank or credit card provider. If the issue persists, contact us at [email protected].