Refund & Return Policy

At Starseed Travels, we prioritize customer satisfaction and aim to make every journey with our products a pleasure. If you are not completely satisfied, our Refund and Return Policy is here to assist.

1. Eligibility for Returns

  • You may return items within 30 days of receiving your order for a refund or exchange.
  • Items must be unused, in original condition, and in the original packaging.
  • A receipt or proof of purchase is required for processing the return.

2. Non-Returnable Items

  • Items that have been used, altered, or damaged after delivery.
  • Gift cards or downloadable products.
  • Items marked as clearance or final sale.

3. Return Process

  • To initiate a return, please email [email protected] with your order number and the reason for your return.
  • Once approved, we will provide return instructions, including the return shipping address.

4. Refunds

  • Upon receiving and inspecting the returned item, you will be notified via email if your refund is approved.
  • If approved, the refund will be processed to your original payment method within 7-10 business days.

5. Exchanges

  • If your product is defective or damaged, we will gladly exchange it for the same item. Please contact [email protected] with photos and details of the issue.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items. Return shipping fees are non-refundable.

7. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, please first check with your bank or credit card provider. If the issue persists, contact us at [email protected].

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